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Checked luggage & Luggage Upsize™

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Checked luggage

Luggage can only be checked in for a flight up to 2 (two) hours prior to scheduled departure.

All checked luggage should be properly and securely packed in suitcases or appropriate containers to ensure safe carriage.

Passengers are advised not to check-in items, which are fragile, of importance or high value including but not limited to cash, jewellery, medicines or other valuables.

All passengers and their luggage will be subjected to security screening throughout their journey.

Passengers may bring luggage with them which can be checked into the hold of the aircraft providing they have selected the appropriate Luggage Upsize™ option. Passengers may not use the unused allowances of others. Only passengers travelling within the same reservation may pool their luggage allowance.

Passengers are offered the choice to save if they choose to travel with hand luggage only. For those passengers who need to check-in luggage they have the option to select a Luggage Upsize™ option to suit their needs at the time of making their reservation, or up to four (4) hours before departure via manage my booking, upon payment of a corresponding fee per passenger per one way flight. This excludes, but is not limited to, items such as sporting equipment.

Luggage Upsize™

Our Luggage Upsize™ gives you even more choices on how you want to fly. You can save by travelling light on Tigerair with up to 10kg of hand luggage free, or choose to pay an affordable fee when flying with checked luggage.

Charges are based on the weight of the luggage you're checking in, so how you fly now lies in your hands — only pay for what you want, rather than for a service you may not need.

What you need to know

Passengers who have not pre-booked Luggage Upsize™ online at the time of booking have the option of doing so by calling the call centre or via manage my booking up to four (4) hours prior to departure. Passengers who do not exercise this option up to 4 hours prior to departure can still do so at the airport on the day of departure but will be limited to purchase only the 15kg luggage tier and will be charged the prevailing airport rate. Additional weight in excess of 15kg will be subjected to the prevailing excess baggage charges. Additional weight in excess of 15kg will be subjected to the prevailing excess luggage charges.

You are therefore encouraged to book your luggage requirements online at the time of making your flight booking to enjoy the lowest rates, as doing so at the airport will cost more.

Those passengers who pay the Luggage Upsize™ fee at the time of booking or up to 4 hours before departure are not entitled to a refund of the fee in the event that they do not travel or do not carry the upsized luggage allowance of checked-in luggage.

Any excess over the Luggage Upsize™ option selected; will be charged per kilo at the prevailing rates in the common currency of the departure airport.Excess luggage fees are charged at check-in and are subjected to currency fluctuations. Tigerair are unable to guarantee that excess luggage will be carried on flight. This is at Tigerair's sole discretion and is subject to various factors.

For safety reasons Tigerair reserves the right to not accept any individual item exceeding 32 kilos.

Infants are not entitled to luggage allowance.

You must identify your checked luggage, on the inside and outside of your luggage, with your name and address and contact telephone numbers and/or your flight confirmation number.Failure to comply with this simple requirement may result in a significant delay in the tracing of your checked luggage should it become misplaced.

If an item of your checked luggage is reported lost and cannot be found within 7 days, it shall be presumed to be lost. In such a case, you must make an application to us requiring compensation within the limits set out in the Montreal or Warsaw Convention within a further 21 days, failing which Tigerair shall not be liable to you.

Tigerair does not accept responsibility for unsuitably packed, perishable, damaged or fragile luggage or for minor damage to the exterior of luggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non water-resistant luggage or any damage to external fixtures such as handles, wheels, zippers or locks.

Infant equipment, including but not limited to prams, buggies and car seats can be carried in the hold of the aircraft. Tigerair are prepared to carry one such item on a 'Limited Release' (i.e. entirely 'at your own risk' for damage or delay) basis for free. You may therefore wish to ensure that you have suitable private insurance cover in force for such items. For more information on travelling with children, please see here

Go to "Sporting Equipment" and "Musical Instrument" for information on carriage of these items.

Go to "Prohibited items" for items not permitted in the hold of the aircraft.

FAQs

Click here to read the FAQs on the Luggage Upsize™ .