Issued at: 29-03-2020
Updated at: 09-04-2020、05-02-2021
In line with the Central Epidemic Control Center's (CECC) press conference on yesterday, 28 March, it was stated that the airlines must adjust their epidemic prevention especially for crew members in order to enhance their prevention. Tigerair Taiwan will follow up the relevant operating instructions and further improve the level of self-protection to ensure the safety of passengers and employees is described below.
Tigerair Taiwan takes epidemic prevention and reducing the risk of infection as the highest guiding principles, and has now completely stopped the provision of in-flight magazines, sales of duty-free goods, in-flight catering and other services. In addition, starting from 1 April, in accordance with the requirements of the CECC, all crew members will not only wear facemask and waterproof gloves but also be equipped with safety goggles and disposable isolation gown to ensure the safety of passengers on board.
Tigerair Taiwan has been deployed in advance since 25 March to implement on-board toilet shunting. The onboard shunt is used to control the movement of crew members and passengers to reduce the possibility of cross infection.
Before each duty, the captain will confirm all crew members have no discomfort and the forehead temperature must be below 37.5 ° C. Each flight operates as turnaround trip without overnight stay and crew members won’t leave the aircraft as well as cooperate with the CECC’s instruction. The aircraft is equipped with alcohol disinfectant for disinfection. In addition, the shifts of the crew members are arranged more than 5 days for self-health management.
All Tigerair Taiwan aircraft applies a professional aviation disinfectant (Calla 1452 or Ardrox 1820) to fully disinfect the cabin after each flight. Apart from the normal disinfection procedures, the tray table, armrest, overhead compartment, and toilet are focus clean targets in order to minimize infection risks.
All front-line ground staff have been wearing facemarks and waterproof gloves as well as be equipped with an exclusive epidemic prevention package, which includes a bottle of alcohol, facemask, waterproof gloves, and safety goggles some sort of simple protective equipments. These stuff can be supplemented at any time. Tigerair Taiwan will also complete the setting of clear acrylic partition at checkin counter in order to reduce close contact and droplet transmission for decreasing the risk of infection.
Tigerair Taiwan is committed to ensuring the safety of each passenger and the health of all front-line staff. We continuously adjust our services in response to the CECC's latest policy. Thereby, we improve our epidemic prevention at any time, your understanding and cooperation are invited.