Issued at: 11 May 2020
Updated at: 22 May 2020
Tokyo (Narita), Osaka (Kansai) routes
•In order to offer carry service for foreign passengers, some flights are still operating:
Passengers who purchased Tigerair Taiwan’s valid tickets as the table above from Taoyuan to/from Tokyo (Narita) or Osaka (Kansai) between 1 June 2020 and 30 June 2020.
Until 21:00 (GMT+8) 18 May 2020.
Option 1: Rebooking
Passengers are able to rebook to other dates, however, the new booking needs to be between 1 June 2020 and 31 July 2020. As long as there are available seat for the selected flight, changes can be done without additional service charge and airfare difference won’t be applied once. Please apply through https://www.surveycake.com/s/Bl83a and no need to contact call centre.
Option 2: Refund
Full refund for unused tickets. For option 2, passengers could apply directly online throughhttps://www.surveycake.com/s/ang2g, no need to contact Tigerair Taiwan’s call centre. Please note that it will take 4 weeks’ working days, afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.
Option 3: Rebooking
Passengers are able to change their booking 4 hours prior to the flight departure through the “Free to change your booking” programme. This programme offers free change once, and passengers can apply this benefit through website’s “Booking Management” but airfare and tax difference are applied.
•From 1 June 2020 to 30 June 2020, other Japan, Thailand, Macau, Korea, and Philippines routes are cancelled.
The affected passengers as above, Tigerair Taiwan will refund directly to the original account as purchased. Please note that it will take 4 weeks’ working days, afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.
•Passengers holding OAL tickets shall comply with OAL’s ticket rule.
•If her/his booking was made through travel agency or other platform but not Tigerair Taiwan’s official website, please contact her/his original channel for further assistance.