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Announcing of flight Cancellation on May

Issued at: 10 April 2020


Tokyo (Narita) & Osaka routes


In order to offer carry service for foreign passengers, some flights are still operating:

Eligibility:
Passengers who purchased Tigerair Taiwan’s valid tickets Taoyuan to/from Tokyo (Narita) and Osaka between 1 May 2020 and 31 May 2020.
Deadline:
Until 21:00 (GMT+8) 18 April 2020.


Option 1: Rebooking
Passengers are able to rebook to other dates, however, the new booking needs to be between 1 May 2020 and 14 July 2020 with embargo period from 23 June 2020 to 30 June 2020. As long as there are available seat for the selected flight, changes can be done without additional service charge and airfare difference won’t be applied once. Please apply through
https://www.surveycake.com/s/nqYd1 and no need to contact call centre.


Option 2: Refund


Full refund for unused tickets. For option 2, passengers could apply directly online throughhttps://www.surveycake.com/s/wo72q, no need to contact Tigerair Taiwan’s call centre. Please note that it will take 4 weeks’ working days, afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.


Other routes

•From 1 May 2020 to 31 May 2020, other Japan, Thailand, Macau, Korea, and Philippines routes are cancelled.


he affected passengers as above, Tigerair Taiwan will refund directly to the original account as purchased. Please note that it will take 4 weeks’ working days, afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.


Remark:
•Passengers holding OAL tickets shall comply with OAL’s ticket rule.
•If her/his booking was made through travel agency or other platform but not Tigerair Taiwan’s official website, please contact her/his original channel for further assistance.