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Handling guideline for entry restriction due to JCAB's updated announcement

Issued at: 1 April 2020
Updated at: 8 April 2020


Due to the widespread of COVID-19, JCAB (Japan Civil Aviation Bureau) about the entry restrictions has issued. Starting from 00:00 of 3 April 2020 (Japan Time), Japan is going to ban foreign passengers’ entry permission. If s/he is banned to entry Japan and held Tigerair Taiwan’s flight tickets as below period from Taoyuan to Tokyo (Narita) or Osaka (Kansai).


Eligibility:

•If her/his flight is listed as above table and submitted her/his application about refund or flight changed to after 1 May 2020 according to the ticket handling guideline of “Announcing of flight Cancellation to/from Japan and Thailand routes” which published on 17 March 2020, her/his application is processing, please wait with patient and no need to duplicate her/his application by this method.


Deadline:


Until 21:00 (GMT+8, Taipei Time) 15 April 2020.


Option 1: Rebooking


Passengers are able to rebook to other dates, however, the new booking needs to be between 1 May 2020 and 14 July 2020 with embargo period from 23 June 2020 to 30 June 2020. As long as there are available seat for the selected flight, changes can be done without additional service charge and airfare difference won’t be applied once. Please apply through https://www.surveycake.com/s/1PvOK and no need to contact call centre.


Option 2: Refund


Full refund for unused tickets. For option 2, passengers could apply directly online through https://www.surveycake.com/s/DlNPR, no need to contact Tigerair Taiwan’s call centre. Please note as we received loads applications, please wait with patient. Afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.


Eligibility:


•If her/his flight is listed as above table and submitted her/his application about refund or flight changed to after 1 May 2020 according to the ticket handling guideline of “Announcing of flight Cancellation to/from Japan and Thailand routes” which published on 17 March 2020, her/his application is processing, please wait with patient and no need to duplicate her/his application by this method.


Deadline:


Until 21:00 (GMT+8, Taipei Time) 8 April 2020.


Option 1: Rebooking


Passengers are able to rebook to other dates, however, the new booking needs to be between 1 May 2020 and 14 July 2020 with embargo period from 23 June 2020 to 30 June 2020. As long as there are available seat for the selected flight, changes can be done without additional service charge and airfare difference won’t be applied once. Please apply through https://www.surveycake.com/s/Q8RYR and no need to contact call centre.


Option 2: Refund


Full refund for unused tickets. For option 2, passengers could apply directly online through https://www.surveycake.com/s/WAZVB, no need to contact Tigerair Taiwan’s call centre. Please note as we received loads applications, please wait with patient. Afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.


Remark:


Regarding the entry restriction, please refer to the official announcement for more information: http://www.moj.go.jp/EN/nyuukokukanri/kouhou/m_nyuukokukanri01_00003.html
•Passengers holding OAL tickets shall comply with OAL’s ticket rule.
•If her/his booking was made through travel agency or other platform but not Tigerair Taiwan’s official website, please contact her/his original channel for further assistance.