Issued at: 2020/2/24
Due to the widespread of COVID-19, Korea is listed on the Third Outbound Travel Alert (OTA): WARNING which means "avoid to travel". In compliance with Government's directives as well as for the purpose of carry passengers back, Tigerair Taiwan's flights to/from Korea route are changed as below:
Passengers who are affected as above, Tigerair Taiwan offers two options as below:
Application deadline: until 21:00(GMT+8) of 1 March 2020.
Passengers are able to rebook to other dates, however, the new booking needs to be between 1 April 2020 and 14 July 2020 with embargo period from 1 April 2020 to 10 April 2020 and from 23 June 2020 to 30 June 2020. As long as there are available seat for the selected flight, changes can be done without additional service charge and airfare difference won't be applied once. Please apply through https://www.surveycake.com/s/bARVr and no need to contact call centre.
Full refund for unused tickets. For option 2, passengers could apply directly online through https://www.surveycake.com/s/lnR43, no need to contact Tigerair Taiwan's call centre. Please note that it will take 4 weeks' working days, afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.