• Home
  • About Us
  • Latest news

Announcing of flight Cancellation to/from Korea

Issued at: 2020/2/24

Due to the widespread of COVID-19, Korea is listed on the Third Outbound Travel Alert (OTA): WARNING which means "avoid to travel". In compliance with Government's directives as well as for the purpose of carry passengers back, Tigerair Taiwan's flights to/from Korea route are changed as below:

  • 25 February 2020, Daegu-Taoyuan and Jeju Island-Taoyuan are operated as usual, however, flights from Taoyuan to Daegu, Jeju Island, and Seoul (Incheon) are cancelled.
  • 26 February 2020, Busan-Taoyuan and Seoul (Incheon)-Taoyuan are operated as usual, however, flights to/from Jeju Island and Taoyuan-Busan are cancelled.
  • From 27 February 2020 to 31 March 2020, all flights to/from Korea are cancelled.

Passengers who are affected as above, Tigerair Taiwan offers two options as below:

Application deadline: until 21:00(GMT+8) of 1 March 2020.


Option 1: Rebooking

Passengers are able to rebook to other dates, however, the new booking needs to be between 1 April 2020 and 14 July 2020 with embargo period from 1 April 2020 to 10 April 2020 and from 23 June 2020 to 30 June 2020. As long as there are available seat for the selected flight, changes can be done without additional service charge and airfare difference won't be applied once. Please apply through https://www.surveycake.com/s/bARVr and no need to contact call centre.


Option 2: Refund

Full refund for unused tickets. For option 2, passengers could apply directly online through https://www.surveycake.com/s/lnR43, no need to contact Tigerair Taiwan's call centre. Please note that it will take 4 weeks' working days, afterwards, the amount will go to credit card company, please follow up the updated status with her/his credit card company.


Remark:

  • Passengers holding OAL tickets shall comply with OAL's ticket rule.
  • If her/his booking was made through travel agency or other platform but not Tigerair Taiwan's official website, please contact her/his original channel for further assistance.