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Travel notice to Level 3: Warning is covering all countries, Tigerair Taiwan applied serious prevention before boarding

Issued at: 2020/3/21

The World Health Organization has announced the COVID-19 is a global pandemic. While more and more cases have been confirmed, the Central Epidemic Command Centre (CECC) has announced the whole world to a Level 3: WARNING travel notice and shall avoid any nonessential travel. To those who is travel back will be subject to a 14-day home quarantine upon arrival in Taiwan.


In order to prevent the spread of COVID-19, Tigerair Taiwan is conducting the following new policies,

  1. Starting from check-in counter until the whole journey is completed, all passengers need to wear facemask*.
  2. All passengers need to measure forehead temperature, if it is over 37.5°C or who is not able to cooperate in this policy, Tigerair Taiwan has the right to cease the carry service.
  3. Tigerair Taiwan will offer 75% alcohol for passengers' handwashing. Also, each passenger will receive a piece of alcohol whip for inflight disinfection.

All Tigerair Taiwan A320 aircraft have cabin air filtration systems equipped with extremely efficient High-efficiency particulate air (HEPA) filters. According to International Air Transport Association (IATA), HEPA have similar performance to those used to keep the air clean in hospital operating rooms and industrial clean rooms. The filter is in excess of 99.99% efficiency which trap dust particles, bacteria, fungi and viruses. According to Airbus, all of the air in Airbus cabins is, on average, completely changed every 3 minutes or a total change of air 20–30 times per hour. This is a much higher rate of flow than people experience in other indoor environments. Apart from above, all aircraft is conducting disinfection which including tray table, armrest, and overhead compartment in order to minimize infection risks. Meanwhile, no inflight magazine, inflight service, and duty free is temporary stop providing to reduce the times of direct contact.


Tigerair Taiwan, however, is appealing to all passengers, if any symptoms is developing, PLEASE DO NOT TRAVEL. Tigerair Taiwan has published relating ticket handling guideline, please visit the webpage for more information: https://web.tigerairtw.com/en/20200205-1/ .


*According to the resolution of the 20th meeting of the CECC on 7-April, and Article 37-1-6 and 37-3 of the Communicable Disease Control Act in order to prevent and control the spreading of COVID-19, taking the ferry, flights, high-speed railways, national railway, MRT, national highway and coach, taxis and buses should be equipped with facemasks. Those who do not wear facemasks are not allowed to board. If there is a violation of the purpose of uncovering the epidemic prevention measures, and the person who still does not cooperate after being persuaded, the police will collect and provide relevant evidence of violations and transfer it to the handling authority in accordance with Article 71 of the Communicable Disease Control Act. According to regulations, a fine between NT$3,000 and NT$15,000 shall be imposed.