Payment method

please note that all credit card transactions must be verified through OTP(One -time password) verification, please confirm with your card-issuing bank and set up OTP verification before making a transaction. If you're unable to receive OTP, please choose another payment method.

To transact through any of our official channels, you can choose from the card types above.

Please refer to the information below on accepting currencies with transaction channels.

• On the website or manage my booking channels, (CNY)、(EUR)、(GBP)、(HKD)、(JPY)、(KRW)、(MOP)、(MYR)、(NZD)、(PHP)、(SGD)、(THB)、(TWD)、(USD)、(VND) are accepted.
• You must pay with the currency of your departure country if you make the transaction through the Customer Service Center or at the Airport. For example, if your journey departs from Taiwan, only TWD is accepted.
• We only support TWD for your credit card transactions if you pay onboard.

you can choose from the card types above to make a transaction through our official website, app, Customer Service Center, and at airport.

• We don't support AMEX, Diners, or DICOVER card types to pay onboard.

Please refer to the information below about currencies we support.

• On the website or manage my booking channels, (CNY)、(EUR)、(GBP)、(HKD)、(JPY)、(KRW)、(MOP)、(MYR)、(NZD)、(PHP)、(SGD)、(THB)、(TWD)、(USD)、(VND) are accepted.
• You must pay with the currency of your departure country if you make the transaction through the Customer Service Center or at the Airport. For example, if your journey departs from Taiwan, only TWD is accepted.
• For American Express cards, we support the currency of your departure country. For example, if your journey departs from Taiwan, only TWD is accepted. If your journey departs from Japan, only JPY is accepted.

How to obtain the redemption serial number

A. Earn a redemption serial number through Tigerair Taiwan activities

B. Win the redemption serial number through lucky draws at partner events

C. Serial numbers can be redeemed by accumulating tigerpoints.

Redemption steps

1. Get the 17-digit redemption serial number through the event.
2. Please go to the official website of Tigerair Taiwan (https://www.tigerairtw.com/zh-tw) to search for the date and flight you want to take.
3. Please select the Tigerair Taiwan flight that the redemption serial number designated with and enter the required information according to the booking procedure.
4. Please select "voucher" payment on the payment page and enter the redemption serial number. The [voucher] option must appear on the payment page to apply for redemption serial number payment. If not, please operate again or contact the customer service center.

 5. If you have a payment balance that needs to be topped up, you will be able to see the unpaid balance on the payment details page. Please enter your credit card information to complete the payment transaction.

6. Once the ticket redemption and invoicing are completed, your electronic itinerary will be sent to your email.

Guideline for use and annotation

• Please use the conversion certificate before the deadline as shown thereon. In the event that a flight on your designed use has been booked in full, please choose a flight on another date (or flight) within the specified time limit.
• You may use only one conversion serial number for each and every booking record. One conversion certificate shall not be used to offset tax, reservation service charges, checked luggage, in-flight meals, travel insurance, hotel, bus fare, ship fare and such value-added services in two airports. 
  (Whether additional services can be discounted will be subject to the description of the voucher)
• You, a passenger, are supposed to pay for the airport tax, fees & charges and reservation service charges upon reservation and ticket issuance. The sums payable to you include airport tax, fees & charge, handling charge and service charges which shall be paid with your credit card during the ticketing process. You are not able to use the voucher for the booking with code-share flight.
• The conversion serial number is applicable exclusively to Tigerair Taiwan flights and shall not be resold, transferred. You are not allowed to change a waypoint or claim for refund after a ticket is issued. In case of any change in a flight, the Tigerair Taiwan regulations shall prevail. Tigerair Taiwan reserves the rights of final interpretation and discretion.
• For more information of conversion of a ticket, please feel free to consult with Tigerair Taiwan's Customer Service Center: +886 2 7753 1088. The Customer Service Center serves you daily during 09: 00-21: 00 ( Customer Service Center renders only consultation services but no service for conversion of a gift coupon).
• As expressly provided for in Article 88 of the Income Tax Act of the Republic of China and criteria for tax rates of income withholding, a resident of the territories of the Republic of China who wins a prize valued above NT$20,000 (inclusive) shall have 10% to be withheld (i.e., the face value of a ticket, subject to difference in values for various flight routes). "The withholding may be exempted if the tax amount in every withholding does not exceed NT$2,000. In the aggregate total amount paid in an entire year exceeds NT$1,000, nevertheless, the winner shall still declare the income." A winner shall fill out the "receipt of won prize". Please fill out the information of the winner in detail. The tax withholding certificate will be mailed to the winner in February of the ensuing year. If you are not an individual residing inside the territories of the Republic of China or is not a profit-seeking enterprise with fixed business venue within the territories of the Republic of China, a tax 20% shall be duly withheld.
• This privilege shall not be used in consolidation with another. Each and every conversion serial number is exclusively used by only one passenger within a same booking code.
• If your voucher obtains by redeeming the member rebates, please refer to Tigerclub Service Clause for its usage instructions and relevant limitations.

According to Article 10.2 of Tigerair Taiwan's Conditions of Carriage: Cancellation and changes in departure and arrival times of flight – Whenever a flight schedule is changed (including canceled), Tigerair Taiwan will provide one of the two following options depending on the conditions of various changes.
 

A: Arrange the Passenger to board the nearest available flight to the same waypoint for no extra charge, or;

B: Save the passengers’ ticket prices and additional handling charges into their Flight Credits, so that they can book another flight within or use it for other purchases within 180 days (including the day of issuance).
 

The scope of usage is as follows:

How to obtain a Flight Credit
 

Whenever a flight schedule is changed (including canceled), Tigerair Taiwan will send an email to the passenger containing Flight Credit-related details.
 

How to use the Flight Credit
 

Step 1: Obtain the Flight Credit code (code) from the email.

Step 2: Confirm the flight date and location.

Step 3: Contact Tigerair Taiwan customer service center (+886 2 7753 1088) for assistance.

Step 4: Inform customer service that you wish to use the Flight Credit and provide the necessary verification details, including the code and your personal information.

Step 5: If there are outstanding balances, the customer service personnel will guide you to the "My Order" section on the official website, please enter your credit card information to make the outstanding payment and complete the transaction.

Step 6: After redeeming the flight ticket or purchasing additional services, the electronic itinerary will be sent to the designated email.

Regulations and notices

1. When booking a seat and issuing a ticket, the passenger must pay the additional handling charge. Please refer to the "Fees" section on Tigerair Taiwan's official website for details.
2. The system will hold the unpaid order for 30 minutes, after which the system will automatically cancel your order, and the passenger will have to contact the customer service center again.
3. The valid date of the Flight Credit may not be changed or extended; the balance in the Flight Credit may be redeemed during the next ticket purchase but may not be exchanged for cash.
4. The Flight Credit may be transferred to a third party. Before the transfer, the account holder must sign a Tigerair Taiwan transfer agreement. Please download the  "Tigerair Taiwan Letter of Consent for Changing " from the Download section of the official website before filling in the form and contacting the online customer service to apply for self-service.
5. Please read the email carefully for other detailed regulations.
6. Tigerair Taiwan reserves the right to amend, change, and adjust the Flight Credit-related regulations and instructions. The announcements on Tigerair Taiwan's official website will take precedence, and please refer to relevant Tigerair Taiwan regulations or interpretations for other matters not covered by the guideline.